Dealing with your concerns

  • We will respond to your inquiry within 10 working days
  • We will ask for additional information if necessary
  • We will do our best to explain things in a clear and understandable way
  • We will provide you with impartial assistance
  • We will try our best to answer your inquiry and advise you. However, if this is not possible, we will refer you to another organization/person as appropriate

In order for us to provide you with a high-quality service, we ask that you help us by treating our staff with courtesy and respect and comply with the guidelines and instructions we give you when you contact us.